Privacy Policy

Your privacy matters!

We take your privacy extremely serious and so recommend you review our policy carefully to understand important information about who we are and how protect our customers personal information & data.

On this page you will understand:

  • who we are,
  • how and why we collect, store, use personal information,
  • your rights in relation to your personal information, and
  • how to contact us and supervisory authorities in cases of unfulfilled commitments or complaints

Who we are

Artisans Du Maroc ('we' or 'us') collect, use and are responsible for the maintenance & overall safety of your personal information. We follow and adhere to the General Data Protection Regulations which apply across the European Union (including the United Kingdom) and we are responsible as 'controller' of that personal information for the purposes of those laws.


The personal information we collect and use

a) Personal information you provide to us

We collect the following personal information that you provide to us:

Name, Address, Email, Telephone Number

Some examples of when we collect this information include:

When completing a purchases
When signing up to newsletters/blogs

b) Personal information you provide about third parties

If , at any point you provide us information about another person, you confirm that the other person has appointed you to act on their behalf and agreed that you:

shall consent on their behalf to the processing of their personal data;
shall receive any data protection notices on their behalf; and
shall consent on their behalf to the transfer of their personal data

c) Monitoring and recording communications

We may monitor communications such as emails and telephone calls for the following purposes:

Quality assurance, Fraud prevention, Compliance

d) Cookies and similar technologies

A cookie is a small text file which is placed onto your computer or electronic device when you access our website. Similar technologies include web beacons, action tags, local shared objects ('flash cookies') and single-pixel gifs.

Such technologies can be used to track users' actions and activities, and to store information about them. We use these cookies and/or similar technologies on this website to help improve customer experience & analytics

For example we may use cookies to monitor and/or collect the following information:

Number of times the site is visited, Pages visited, Traffic data, Location data

This information helps us to build a profile of our users. Some of this information may be aggregated or statistical, which means that we will not be able to identify you individually.

In addition it should be noted that in some cases our cookies or similar technologies may be owned and controlled by third parties who will also collect personal information about you.

On the first occasion that you use our site we will ask whether you consent to our use of cookies. If you do not, cookies will not be used.

hereafter you can opt-out of using cookies at any time or you can set your browser not to accept cookies and the websites below tell you how to remove cookies from your browser.

However, some of our website features may not function as a result.

For further information on our use of cookies, please see our Website cookie policy.

For further information on cookies generally visit www.aboutcookies.org or www.allaboutcookies.org.

How we use your personal information

We collect information about our users for the following purposes:

Identify you and identify any accounts you hold with us
Process your order, Conduct research, Statistical analysis, Behavioral analysis, Understand your purchasing preferences

Who your information may be shared with

We may share your information with:

Law enforcement agencies in connection with any investigation to help prevent unlawful activity

We will not share you personal information with any other 3rd parties.

Staying in touch

Since our products are hand made and require specific care we would like to send information related to maintenance and up keeping as well as product updates and offerings. which may be of interest to you. Such information could be sent by post, email, telephone, text message or automated call. Since we are highly conscious about environment impact and wish to maintain as much of a paperless approach our preferred method of contact will be via email.

Consent and your preference on communication method will be fully managed by you, the customer. Upon transaction we will ask whether you would like us to send you regular communications.. If you do opt in to receive such marketing from us you can opt out at any time (see 'What rights do you have?' below for further information). If you have any queries about how to opt out, or if you are receiving messages you do not want you can contact us using the details provided below.

Whether personal information has to be provided by you, and if so why

The provision of the following information is required from you:

Name ,Address, Email, Telephone number

This is to enable us to do the following:

Name - for delivery and billing purposes

Address - for delivery and billing purposes

Email - to update you about your order and delivery notifications

Telephone number- to provide to the shipping agent with your order

We will inform you at the point of collecting information from you, whether you are required to provide the information to us.

How long your personal information will be kept

We will hold your personal information for the following periods:

Name and address- 6 Years to satisfy UK tax law

Email- as soon as the relevant transactional emails have been sent it will be removed unless opted in

These periods are no longer than necessary in each case.

Reasons we can collect and use your personal information

We rely on the following as the lawful basis on which we collect and use your personal information:

Consent, legal obligation

Keeping your information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

  1. We will also use technological and organisation measures to keep your information secure. These measures may include the following examples:

    Your user name and password is controlled by a unique username and password.
    All data is stored on secure servers.
    Payment details are encrypted using SSL

    We are certified to ISO 27001. This family of standards helps us manage your information and keep it safe and secure.

    We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

    Indeed, while we will use all reasonable efforts to secure your personal data, in using the site you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us using the details below.

    Transfers of your information out of the EEA

    We will not transfer your personal information outside of the EEA at any time.

    What rights do you have?

    Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:

    • fair processing of information and transparency over how we use your use personal information
    • access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address
    • require us to correct any mistakes in your information which we hold
    • require the erasure of personal information concerning you in certain situations
    • receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
    • object at any time to processing of personal information concerning you for direct marketing
    • object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
    • object in certain other situations to our continued processing of your personal information
    • otherwise restrict our processing of your personal information in certain circumstances
    • claim compensation for damages caused by our breach of any data protection laws

    For further informaiton on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner's Office (ICO) on individual's rights under the General Data Protection Regulations (http://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/)

  1.  If you would like to exercise any of these rights please:

    • Email, call or write to us
    • Share enough information for us to successfully identify you
    • Provide us proof of your identity (a copy of your driving license, passport or a recent credit card/utility bill)
    • Provide us information to which your request relates

    From time to time we may also have other methods to unsubscribe (opt-out) from any direct marketing including for example, unsubscribe buttons or web links. If such are offered, please note that there may be some period after selecting to unsubscribe in which marketing may still be received while your request is being processed.


    Not     happy?

    We hope that we can resolve any query or concern you raise about our use of your information.

    The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1113.


    Changes to the privacy policy

    This privacy policy was published on 22nd November 2020

    We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access this website. We will also attempt to notify users of any changes by:

    By a notice on the website header or by email if you have opted to receive emails.


    Contacting us

    If you have any questions about this policy or the information we hold about you, please contact us using the details below

    Artisand du Maroc, 85 Great Portland Street, London, W1W 7LT. You can also email us directly on info@artisans-dumaroc.com